Our commitment to protecting your data & privacy

Rewrite’s Privacy & Cookies Policy

This policy explains how we collect, use, and protect your information when you visit www.rewriterewrite.com, book a consultation, join The Rewriters Community, or work with Monique Shaw through coaching and workshops or otherwise.

1). Who is looking after your data?

For the purposes of data protection legislation (including the UK GDPR), Monique Shaw / Rewrite is the "Data Controller" of your personal information.
We are registered with the UK Information Commissioner's Office (ICO). Our ICO Registration Number: ZC192079. Contact Email: hello@rewriterewrite.com

2). The information we collect

To help us effectively serve clients, potential clients and individuals interested in Rewrite’s work and content, we need to collect a few different types of information. We only ever collect what is genuinely necessary and applicable.

• Technical & Usage Data: Information about how you use our website, your IP address, browser type, and device, gathered via cookies to help our site run smoothly.

• Identity & Contact Data: Your name, email address, phone number, and location when you book a consult, sign up for a newsletter, or join the membership.

• Coaching & Career Data: Information you share during our sessions, in intake forms, or via email (such as your career history, goals, and personal reflections). This information is kept securely and is treated as strictly confidential.

• Financial & Transaction Data: Details about payments you make for 1:1 coaching, workshops, or membership subscriptions. (Note: We use secure third-party payment processors like Stripe/PayPal and do not hold your direct credit card details).

Note: Our services are designed entirely for adults, and we do not knowingly collect data from children or use automated algorithms to make decisions about you.

3). How and why we use your information

We use your data to deliver transformational coaching and community experiences, and to run our business effectively. Specifically, we use it to:

• Deliver the coaching services, career clinics, or membership you have purchased.

• Manage our relationship with you (e.g., sending appointment reminders, Zoom links, and invoices).

• Send you insights, articles, and podcast updates (only if you have opted in to our mailing list. You can unsubscribe at any time. Once unsubscribed, your record is deleted from our email platform Flodesk).

• Improve our website and services so we can better support clients globally.

Our Legal Grounds: Under UK and global privacy laws, we must have a valid reason to use your data. We rely on:

• Contract: To fulfil our coaching or membership agreement with you.

• Consent: When you actively agree to receive marketing emails or accept non-essential cookies.

• Legitimate Interest: To run our business efficiently, improve our services, and keep our website secure.

• Legal Obligation: To keep financial and tax records as required by law.

4). Who we share your information with

Your coaching journey is private. We will never sell, rent, or trade your personal data. We only share data with trusted third-party platforms that help us run Rewrite securely and smoothly. These include:

• Our website host and platform providers (e.g. Squarespace).

• Booking and calendar systems (e.g. Dubdado, MS Outlook and Google Suite).

• Payment gateways (e.g. Stripe and PayPal) to process your membership or coaching fees securely.

• Communication tools (e.g. Zoom for coaching calls and Flodesk, our email marketing software).

Because we serve clients globally, some of these platforms may store data outside the UK/EEA. When they do, we ensure they have appropriate security measures and safeguards in place to protect your data to UK standards.You can review the relevant privacy and data processing policies of the platforms we use here:

• Dubsado Privacy Policy

• Flodesk Data Processing Addendum

• Google Privacy & GDPR Terms

• Microsoft GDPR & Compliance Terms

• Squarespace Data Processing Addendum

• Zoom Global Data Processing Addendum
  

5). How we protect your data

We take the security of your data very seriously. To prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, we use industry-standard security measures. This includes using secure, password-protected systems, enabling two-factor authentication (2FA) where possible, and ensuring our third-party processing platforms utilise secure SSL encryption.

6). How long we keep your data

We only hold onto your information for as long as necessary to fulfil the purposes we collected it for. For coaching clients, we keep our records for the duration of our work together and for a set period afterward to comply with legal, accounting, or coaching accreditation body requirements (typically 1 year for private coaching notes and up to 6-7 years for any relevant financial information processed for accounting and tax purposes).

7). Your Rights

When it comes to your personal data, you are entirely in control. Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to fix any inaccurate or incomplete information.

• Erasure: Ask us to delete your data (the "right to be forgotten").

• Restriction: Ask us to temporarily limit how we process your data.

• Objection: Object to us processing your data.

• Portability: Request that we transfer your data to you or another provider in a readable format.

• Withdraw Consent: Withdraw your consent for marketing or cookies at any time.

If you wish to exercise any of these rights, please email hello@rewriterewrite.com. If you are ever unhappy with how we have handled your data, please refer The Rewrite Complaints Procedure which outlines how to make a complaint.

While we would highly appreciate the opportunity to resolve any concerns with you directly first, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8). Cookie Policy

To provide you with the best possible experience, our website uses cookies. Cookies are tiny text files placed on your device when you browse online.

How we use cookies at Rewrite:

• Essential Cookies: These are strictly necessary to help our website run effectively. They allow you to navigate the site, log in to The Rewriters Community, and use secure areas.

• Analytics & Performance Cookies: With your permission, we use these to understand how visitors interact with our site (for example, which articles or podcast episodes are most popular). This helps us improve the space we've built for you.

• Managing your cookies: When you first visit our site, you will see a banner allowing you to select your cookie preferences. You can update these preferences at any time. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable essential cookies, some parts of this website (like the membership portal) may become inaccessible or not function properly.

Need to get in touch…?

If you have any questions about this Privacy & Cookie Policy, or how your data is handled, please reach out to Monique Shaw at hello@rewriterewrite.com.